Deputy Branch Manager

ZAP Sentosa · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 12.000.000 – Rp 15.000.000 per month
ZAP Sentosa is looking for a dynamic and experienced Deputy Branch Manager to join our team in Balikpapan, Kalimantan Timur. This is an exciting opportunity to lead and manage our branch operations with a focus on customer satisfaction and business growth. The ideal candidate will have a strong background in branch management and a proven track record of success in a similar role.

📋 Tanggung Jawab Pekerjaan

Oversee daily branch operations to ensure smooth and efficient service delivery.,Lead and manage a team of staff to achieve branch targets and objectives.,Implement and monitor customer service standards to ensure high levels of satisfaction.,Develop and maintain positive relationships with customers, clients, and stakeholders.,Manage inventory and ensure optimal stock levels to support branch operations.,Conduct regular performance reviews and provide constructive feedback to staff.,Monitor and report on branch performance metrics to senior management.,Participate in strategic planning and decision-making processes for the branch.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Management, or a related field.,Minimum of 5 years of experience in branch management or a similar role.,Proven track record of success in leading and managing teams.,Strong knowledge of customer service standards and best practices.,Excellent communication and interpersonal skills.,Proficiency in using office software and management tools.,Ability to work well under pressure and meet tight deadlines.,Familiarity with local regulations and compliance requirements.

🛠️ Keahlian

Leadership and team managementCustomer service and relationship managementStrategic planning and decision-makingPerformance monitoring and reportingInventory managementCompliance and regulatory knowledge
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